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FAQ

FAQ

How long will my order take?

When you shop at Good Spender you’re buying directly from each social enterprise. We have asked our sellers to ship to you within 24 hours and for weekend orders to ship on Monday. Our sellers aim to ship your order promptly unless stated otherwise in their “Terms and conditions” or “Delivery Info” on product pages.  Please allow extra time for Australia Post to deliver your parcel at busy times like Christmas and Easter.


I would like to purchase from multiple sellers on Good Spender in a single transaction – can I do that?

Yes. You can order from up to ten sellers in a single transaction. If you selected items from more than ten sellers you will need to return to Good Spender after paying for your first ten sellers in one PayPal transaction. The remaining orders will still be available for purchase in your basket – simply follow the steps you took for your first transaction. 


How do I change my password?

You can change your password from your My Profile page.

1. Go to the My Profile section and click on the Edit Profile tab.

2. Change Password appears at the bottom of the page.

3. Enter your new password, and then type it in again to confirm it.

Note: Password must be at least 6 characters long and must contain at least one upper-case letter, one lower-case letter and one number.

4. Click Update.


What do I do if I forgot my password?

You can reset your password on the Log In page by clicking on the Forgot password? link.

If the email address you entered is in our records, we'll email a link to reset your password to that address. Go to the email account you provided, and follow the instructions in the email message.

Note:

  • If you tried resetting your password multiple times, follow the instructions on the latest email.
  • If you get locked out after multiple failed attempts to log in, you will also get an email with instructions to reset your password.
  • If you still have problems resetting your password, please contact our support team.

Why have I only received part of my order?

When you shop at Good Spender you’re buying directly from each social enterprise. Therefore, when you place an order with more than one seller on Good Spender, you will receive a package in the post from each seller accordingly. The packages may arrive at different times.


How can I get in touch with a seller?

Contacting a seller is easy - Each product page has a ‘Contact Seller’ button on the top right. Simply click on the button, write your message and send. You can check your responses by clicking on the ‘My Profile’ button in the top right corner of the page and accessing the ‘My Messages’ tab.

You can also contact the seller by clicking on the "Contact the seller regarding this order" button at the bottom of your order detail page.

Please note you must be logged in to send and read messages.

The GS messaging system encourages communication between buyers and sellers and should only be used in regards to questions regarding a product on GS or in relation to completing a transaction on GS.

Please use common sense and good judgment when sharing your personal information with others on GS. Be aware that any personal information you submit can be read, collected, or used by the other party. Buyers and sellers can send messages to each other through the GS messaging system but we don't allow buyers and sellers to use these options to send spam or offers to buy or sell off GS. We also don't allow buyers and sellers to exchange email addresses or links that do not directly help buyers and sellers complete a transaction on GS. 

Please use common sense and good judgment when using the messaging system on GS and only include information pertinent to the transaction.


How can I contact Australia Post about delivery of my parcel?

There are a number of ways to contact Australia Post, please see your options here.


Can I modify my order after I have checked-out?

Once your order has been placed and paid for, we are unable to add further items to it, even if it has not yet shipped.  If you would like to add more items to your shopping cart after check out it will be as a new order.


How do I return an item from my order?

All returns are handled directly between you and the seller. In the first instance, you should check the seller’s stall page on Good Spender to see if they have published a stall policy.  You can contact the seller by clicking on the "Contact the seller regarding this order" button at the bottom of your order detail page.


How do I get free shipping on my orders?

From time to time Good Spender offers special promotions for a limited time. We love offering free shipping so that you can sample a wide selection of goodies from our Good Spender sellers. During a free shipping period simply shop for all of those products you have been wanting to try – once you get to your shopping cart you will see that your shipping costs have been cancelled so you only pay the product price.


Do I need a PayPal account to purchase products on Good Spender?

No you do not need a PayPal account, You can use either your credit card or debit card to pay for purchases via PayPal too.  PayPal is the payment gateway we use to process all types of payments.

If you are having trouble using your credit card with PayPal please contact PayPal directly for assistance.  PayPal assistance.


Need help?

If you require additional assistance in purchasing please email our support team.
 
Please note: Good Spender support will not be available from 5pm AEDT Tuesday 20th December 2016  - 9am AEDT Tuesday 3rd January 2017.
 
For any order enquiries please contact the social enterprise seller directly. You can contact the seller by clicking on the "Contact the seller regarding this order" button at the bottom of your order detail page.